Seller Policy

 Returns and Exchanges: We want our customers to be completely satisfied with their purchase. If you are not happy with your purchase, we accept returns and exchanges within 14 days of purchase with the following conditions:

• Items must be in their original condition with all tags and labels attached.
• Items must be unworn, unwashed, and unaltered.
• All returns and exchanges require a proof of purchase, such as a receipt.
• Refunds will be issued to the original payment method used for the purchase.

Please note that the following items are not eligible for return or exchange:

• Undergarments.
• Personalized and custom-made items.
• Items that have been damaged, altered, or worn.

- Shipping: a flat rate shipping fee will be applied. Shipping times may vary depending on your location.

- Customer Service: If you have any questions or concerns about your purchase, please do not hesitate to contact our customer service team. We are available to assist you via email (CustomerServices@rotanashops.com) or phone (+201064927392) during our business hours. We strive to respond to all inquiries within 24 hours.

- Privacy Policy: We respect your privacy and take the protection of your personal information seriously. We only collect the information necessary to process your order and provide you with the best possible service. We do not sell, rent, or share your information with any third parties without your consent.